Frequently Asked Questions
Find Answers To All Your Questions
Understanding Herpes
Herplex and How It Works
Customer Service and Support
What is the difference between cold sores and herpes?
While “herpes” and “cold sores” are sometimes used interchangeably, the latter refers to a symptom of the former. Herpes is the umbrella term for infections caused by the herpes simplex virus (HSV), which is classified into two types: HSV-1 and HSV-2.
- HSV-1 is commonly responsible for oral infections leading to cold sores or fever blisters throughout the mouth [1].
- HSV-2 primarily causes genital herpes, although in some cases, HSV-1 can also cause genital infections [2].
Cold sores typically develop when the virus, which may have been dormant in your body, becomes active due to triggers such as stress, sun exposure, or illness [1][2]. Understanding this difference helps in recognizing symptoms and discussing appropriate treatment options.
How does Herplex help people who have herpes?
Herplex is designed to be an accessible, homeopathic remedy that works with your body to help manage outbreaks. It is formulated to lessen the impact of herpes on your everyday life. By supporting your body’s natural defenses—specifically by encouraging interferon production—Herplex helps reduce the duration and severity of outbreaks. In essence, it provides relief and regains control over your symptoms.
How can I cancel an order?
If you just placed an order and wish to cancel it please contact us and we can accommodate you as long as the order has not been processed or shipped. Use the help button in the lower right hand side of the page to reach us. This is the fastest way to get in touch.
We strive to ship all orders out immediately so don't be surprised that we can't cancel the order. Try the Herplex and if you are not completely satisfied we offer a full refund.
I ordered the wrong item / too many items / accidentally ordered twice - how do I change it?
| If you just placed an order and wish to modify it, please contact us and we can accommodate you as long as the order has not been shipped. Use the help button in the lower right hand side of the page to reach us. This is the fastest way to get in touch. Note: Orders that have already been processed or shipped cannot be changed. We will work with you to make sure you get what you need as quickly as possible. |
Understanding Herpes
What is the difference between cold sores and herpes?
While “herpes” and “cold sores” are sometimes used interchangeably, the latter refers to a symptom of the former. Herpes is the umbrella term for infections caused by the herpes simplex virus (HSV), which is classified into two types: HSV-1 and HSV-2.
- HSV-1 is commonly responsible for oral infections leading to cold sores or fever blisters throughout the mouth [1].
- HSV-2 primarily causes genital herpes, although in some cases, HSV-1 can also cause genital infections [2].
Cold sores typically develop when the virus, which may have been dormant in your body, becomes active due to triggers such as stress, sun exposure, or illness [1][2]. Understanding this difference helps in recognizing symptoms and discussing appropriate treatment options.
Herplex and How It Works
How does Herplex help people who have herpes?
Herplex is designed to be an accessible, homeopathic remedy that works with your body to help manage outbreaks. It is formulated to lessen the impact of herpes on your everyday life. By supporting your body’s natural defenses—specifically by encouraging interferon production—Herplex helps reduce the duration and severity of outbreaks. In essence, it provides relief and regains control over your symptoms.
Customer Service and Support
How can I cancel an order?
If you just placed an order and wish to cancel it please contact us and we can accommodate you as long as the order has not been processed or shipped. Use the help button in the lower right hand side of the page to reach us. This is the fastest way to get in touch.
We strive to ship all orders out immediately so don't be surprised that we can't cancel the order. Try the Herplex and if you are not completely satisfied we offer a full refund.
I ordered the wrong item / too many items / accidentally ordered twice - how do I change it?
| If you just placed an order and wish to modify it, please contact us and we can accommodate you as long as the order has not been shipped. Use the help button in the lower right hand side of the page to reach us. This is the fastest way to get in touch. Note: Orders that have already been processed or shipped cannot be changed. We will work with you to make sure you get what you need as quickly as possible. |
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