FAQ

Items, Orders & Cancellations

 

Q: I ordered the wrong item / too many items / accidentally ordered twice - how do I change it?

If you just placed an order and wish to modify it, please contact us and we can accommodate you as long as the order has not been shipped. Use the help button in the lower right hand side of the page to reach us. This is the fastest way to get in touch.

Note: Orders that have already been shipped cannot be changed. We will work with you to make sure you get what you need as quickly as possible. 

Q: How can I cancel an order?

If you just placed an order and wish to cancel it please contact us and we can accommodate you as long as the order has not been shipped. Use the help button in the lower right hand side of the page to reach us. This is the fastest way to get in touch.

Payment

 

Q: Do you allow multiple payments for an order?

At this time we can only process one payment for an order.

Shipping

 

Q: How do you ship my order?

Orders are typically shipped via UPS. The ultimate delivery may vary between UPS and USPS. 

Q: When will I receive my order?

In-stock orders ship within 2 business days. Transit time varies from 1 to 6 days. When your order ships you will receive tracking information. 

Q: Can I place an order and have it shipped to two different addresses?

No, at this time you need to place two separate orders - one for each destination address. 

Q: Do you ship to Canada (or other countries)?

At this time we do not ship outside of the 50 United States.

Refunds and Returns

 

Q: Can I return the product if I am unhappy with it?

Yes, you can return any product (within 30 days) if you are displeased and you will be refunded the amount of the product less the shipping and handling charges and also a 10% restocking fee. Click here for complete information on our return policy. 

Q: How do I return a product?

Just ship the item(s), a copy of your order receipt, and a brief explanation back to us for a refund. There is no need to call us before hand to receive an RMA (return merchandise authorization) number. 

Q: How and when will I be refunded?

Refunds are issued using the same method as the original payment within 7-10 business days of receiving your return. 

Discounts

 

Q: How do I get my discount? It did not show on my order.

To apply a discount, please do the following:

  1. Print or write down the discount code.
  2. Browse the site and add products to your cart.
  3. On the cart or checkout page, type the discount code into the Discount Code field.
  4. Click "Apply" and your discount will be applied to your order total.